My books

Working across cultures requires
clear conversations

My books are full of practical tips to improve communication
with those who are different

Working with other cultures often comes with surprises: your counterparts communicate and negotiate according to their own rules, hence conversations have a different flow than expected. It doesn’t take long before unfounded accusations ‘fly over the table’, and together you get stuck in an unproductive pattern. It is not difficult to avoid these kind of situations. The misunderstandings do not originate in insufficient knowledge about each other’s culture. The difficulties find their origin in poor communication. How to make sure that communication with other cultures is effective and impactful?

What do you need to know about the business culture of the countries you deal with? Which negotiation tactics will you be confronted with in these regions? Frank Garten answers these and other essential questions in these practical books. Order the books through your online bookstore or contact me.

1 Managing through
a mirror

Published in November 2014, this book deals with communication techniques in difficult situations, the basics of culture, and the application of these concepts in negotiations, team management, change and performance management. Written in Dutch, with a pre-word from Frans van Houten, CEO of Royal Philips. This practical book contains 100 concrete tips that can be applied immediately in the workplace.

2 The international
manager

Managing through a mirror has been extended with interviews with people who have worked in complex international settings, in short sections called ‘Sharing Experiences’. Apart from this, the content is identical to Managing Through a Mirror. This book was published by Taylor & Francis and has been translated into several other languages.

3 Werken met
andere culturen

Published in March 2011, this book deals with communication techniques in difficult situations, the basics of culture, and the application of these concepts in negotiations. The book is written in Dutch, with a pre-word from Frank van Houten, CEO of Royal Philips. Contains 100 practical tips that can be applied immediately back at work.

Why read these books

  • Look in the mirror: fist analyze the impact of your own communication on others – the basics of successful business communication
  • Learn to accept and embrace cultural differences: how are cultures different, and how does this show up in the workplace?
  • Performance Management, Team Management, Change  Management and Negotiation analyzed from a cultural perspective
  • With 100 practical tips to apply immediately at work

New look, new focus!

When you opened this website today, I’m sure you noticed something has changed. I hope you did. My ‘branding’ and…